Thank you for choosing TenthTen Foods, your go-to destination for premium food, catering, and hamper services. We are committed to providing you with the highest quality products and exceptional customer service. Please take a moment to review our Refund and Returns Policy below.

1. Damaged or Lost Parcels: We understand that unforeseen circumstances can occur during transit. In the event that you receive a damaged product or your parcel is lost, kindly contact our customer service team within 24 hours of receiving your order. To be eligible for a refund or replacement, you must provide clear photographic evidence of the damage at the point of delivery or confirmation of the lost parcel from the carrier.
2. Eligibility for Refund or Replacement: Refunds or replacements will only be processed for items damaged at the point of delivery or lost parcels. We do not offer refunds, returns, or exchanges for any other reason, including personal taste preferences, changes in plans, or ordering errors.
3. Reporting Damaged or Lost Items: To report a damaged item or lost parcel, please reach out to our customer service team at info@tenthten.com within 24 hours of receiving your order. Provide your order number, a detailed description of the issue, and attach clear photographs of the damaged items. For lost parcels, include any relevant information provided by the carrier.
4. Refund or Replacement Process: Upon verification of the reported issue, we will promptly process a refund or replacement for the damaged items or lost parcel. Refunds will be issued to the original payment method used for the purchase, and replacements will be dispatched at the earliest available time. Please allow for processing time.
5. Cancellation Policy: Due to the nature of our products and services, cancellations are not accepted once an order has been confirmed and processed. We recommend reviewing your order carefully before completing the purchase.
6. Contact Us: If you have any questions or concerns regarding our Refund and Returns Policy, please contact our customer service team at info@tenthten.com.

Thank you for choosing TenthTen Foods. We value your trust in our products and services. Note: This policy is subject to change without notice. Please review the policy periodically for any updates.